33 Wikis: #28 -- DrKW -- the Wikipedia of the Enterprise
This is the twenty-eighth installment in "33 Wikis," a close look at best practices in wiki-based collaboration. Each day -- for 33 days -- we look at one wiki and briefly describe what the wiki is for, why we like it, and what we all can learn from it. If you want to nominate a wiki, please let us know. On day 34 we will post a public wiki featuring info on all nominees.
What this wiki is for: Dresdner Kleinwort Wasserstein (DrKW), the international investment bank, is operating what we believe is the largest internal corporate wiki in existence. [Disclosure: Eastwick-client Socialtext provided the wiki platform]. As the Financial Times recently reported, with more than 2,000 pages edited by more than a quarter of its workforce, the DrKW wiki has traffic well exceeding the company's intranet. Employees today are using the wiki for a wide variety of activities, including training, project management, and sales support. With this wide and far-reaching agenda -- driven only by the imagination of employees -- this wiki has been dubbed the DrKWpedia, a nod to the largest wiki of all, Wikipedia.
Why we like it: The scope of this project -- and the reputation of the company -- should help to evangelize the way wikis can be used to make businesses more efficient, nimble, and creative. It helps that one of the leading proponents of the DrKW wiki is CIO JP Rangaswami. But as Socialtext-consultant Suw Charman observes, the widespread adoption of the DrKW wiki also has a lot to do with folks at lower tiers -- the "supernodes" who are so well connected and so influential among their peers.
What we all can learn from it: There are other corporate "pedias" in the works, but to date this is the leading case study. If an organization wants to explore the business benefits of launching a wiki, the public documentation of this wiki project can be a great help.
Related link: "Enterprise 2.0: The Dawn of Emergent Collaboration," by Harvard professor Andrew P. McAfee.
Comments